Retail Bank Business Capability Model (PDF)

A business capability model for a Retail Bank. To be used as a core document for Enterprise Architects and EA work. Also very valuable to Business Architects and Business Architecture projects/programmes.

The Retail Bank Business Capability Model provides a comprehensive framework for understanding and optimizing the core functions of a retail banking institution. It is designed to assist Enterprise Architects in aligning IT strategy with business goals, ensuring that technology investments are both effective and efficient. Business Architects will find it equally valuable for mapping out business processes and identifying areas for improvement.

The model covers a wide range of capabilities, from customer relationship management to risk and compliance, offering a holistic view of the bank's operations. It serves as a foundational PDF for any transformation initiative, providing a clear roadmap for achieving operational excellence. The detailed breakdown of capabilities allows for targeted interventions, making it easier to prioritize projects and allocate resources effectively.

This document is essential for anyone involved in strategic planning or operational management within a retail bank. It not only outlines the capabilities needed to succeed in today's competitive environment, but also provides actionable insights for driving growth and innovation. Whether you're looking to streamline processes, enhance customer experiences, or improve regulatory compliance, this capability model is an invaluable resource.